Falcon & Foxglove (the trading name of Falcon and Foxglove Estate Agents Limited) supply services to UK property owners enabling them to sell a property owned by them.
The Distance Selling Regulations generally grant a consumer the right to cancel a contract within seven days and return the goods to the supplier. This is not the same when services are supplied.
Services supplied by Falcon & Foxglove are provided shortly following the placing of your order, commencing usually with a Market Appraisal of the property to be sold. Until our agent has visited the property you may cancel your order and all monies will be refunded in full.
All orders placed are subject to acceptance by Falcon & Foxglove and will not result in a binding contract unless accepted by us.
Credit/Debit Card information is not collected by Falcon & Foxglove but by our payment provider(s). We request that you read the payment providers terms and conditions for any information about their services.
The Property Ombudsman
Falcon and Foxglove are members of the Property Ombudsman Scheme and as such are governed by the :-
These can be viewed by clicking on the appropriate link above.
The Property Ombudsman can be contacted at:-
The Property Ombudsman
43-55 Milford Street
Tel: 01722 335 458 Website: www.tpos.co.uk
Client Money Protection
Falcon and Foxglove do not take deposits or any other financial charges associated with Residential Sales. As such we do not hold Client Money Protection insurance.
As part of any financial dealings associated with Residential Lettings all monies are held in a separate Client Account in a financial institution authorised under the Financial Services and Markets Act 2000
We do not hold Client Money Protection Insurance on this account.
Right to Cancel
If you are a client and our contract was not agreed within one of our branches you have the right to cancel within 14 days without giving any reason. To exercise the right to cancel, you must inform us of your decision to cancel the contract by sending us a clear statement in writing. It is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation has expired.
We are not legally permitted to to market your property until the cancellation period has expired unless you provide us with specific written permission to do so.
If you do request that we begin immediate marketing of your property during the cancellation period and you do exercise your right to cancel you will be required to pay us an amount which is in proportion to what has been performed until you communicated your cancellation of the contract, This will include the expenses incurred plus any other reasonable costs.
Where we introduce or have negotiations with the ultimate buyer of the property, before you exercise your statutory right to cancel the contract, the contract will be deemed to have been fully performed and the agreed agency fee will be due not withstanding that cancellation took place.